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Customer Service & Logistics Coordinator

Posted: 10/09/2022

COMPANY:  Living Greens Farm
Living Greens Farm is a rapidly growing indoor farming company that utilizes a proprietary aeroponic growing system to grow the highest quality indoor greens.  Our process utilizes 98% less land, 95% less water, and 95% less shipping resources than conventionally farmed produce.  We are based in Faribault, MN and deliver our products within an 8-hour drive, ensuring the freshest local greens available.  Our products include bagged salad kits and bagged salad greens, basil, microgreens, and crispered butterhead and romaine leaves.  All our produce is certified non-GMO and pesticide-free.  
GENERAL JOB DESCRIPTION
We are seeking a dedicated Customer Service & Logistics Coordinator to help support our growing business.  In this position, you will be responsible for owning the order and invoicing process from placement of the order through to receipt of the final payment.  This will include customer onboarding and maintenance, sales order entry and management, communication with customers and broker partners, establishing familiarity with customers’ internal processes and organizations, ensuring invoice accuracy, and efficiently managing shipping and logistics with our preferred shipping providers.  Although this position will report to the Operations Manager, there will be considerable communication and collaboration with members of the sales and finance team as well.
MAJOR DUTIES AND RESPONSIBILITES

  • Manage sales order entry process, in partnership with external customers and brokers
  • Review Sales Orders and Invoices to ensure accuracy
  • Communicate with existing and new customers regarding Sales Orders, shipping times, invoice issues and payments
  • Efficiently manage logistics providers to ensure on time delivery and minimizing delivery costs
  • Partner cross-functionally with Sales Team and sales brokers to ensure excellent customer service and follow up
  • Partner cross-functionally with Production Team to ensure accuracy of scheduling, order production, inventory, pick tickets, and bills of lading and to alert them to any issues that might arise
  • Work in new company-wide ERP system to implement best practices, reduce hassles and improve processes as the company grows
  • Establish and maintain positive, collaborative relationships with external customers and fully understand their internal processes and where our company can add value
  • Provide backup for related production and finance tasks as needed.
QUALIFICATIONS FOR THE JOB
Education:  Bachelor’s degree and/or equivalent experience
Experience:  A minimum of 1-3 years’ experience in a customer service and/or logistics role, preferably with grocery customers. Proficient with MS Office applications required, proficient with MS Business Central preferred
Other:
  • Excellent communication and follow up skills, both orally and written
  • Expert problem solver, analytical thinker, and decision-maker
  • Comfort level with implementing new processes and working cross-functionally to help establish new ERP system
  • Self-Starter who has a demonstrated track record and ability to drive their own performance
  • Excellent time management and organizing skills
  • Ability to thrive in fast-paced startup environment
  • Roll up your sleeves work ethic
  • Ability to lift/move 30lbs
  • Ability to manage a flexible work location schedule that includes working from home and working from our Faribault office/farm. 

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